First, contact your doctor and discuss the situation with him or her. If you can’t reach your doctor, it’s better to be safe than sorry: Call 9-1-1 or go to the emergency room.
How Do I Know if it’s a Life-threatening Situation?
Look for these indicators:
- Heavy bleeding
- Seizures
- Difficulty breathing
- Excessive pain
- Unconsciousness
- Large bruise or other obvious injury
- Change in skin color
- Change in skin condition (cold, clammy, etc.)
If you think you face a life-threatening situation, don’t hesitate: Call 9-1-1 or go to the emergency room.
If any of these factors are present, we suggest that you choose ambulance transportation:
Traffic conditions could cause an unacceptable delay
Your/the patient’s condition could get worse on the way
You are/the patient is:
- Having difficulty breathing
- Bleeding heavily
- Dizzy or disorientated
- Having seizures
- Suffering from a head, neck, or back injury
- Showing signs of shock (pale, cold, clammy skin; a weak, rapid pulse)
- You have/the patient has significant injuries you can’t see
- Anything that could affect your ability to drive safely
Your doctor can advise you. If you can’t reach your doctor and you intend to drive, go to the nearest emergency room. If you go by ambulance, ambulance team members can provide the current status of area emergency rooms.
Our entire emergency facility is open and fully staffed 24 hours a day, seven days a week.
You will be “triaged” (given an initial medial evaluation) right away. Patients with most severe symptoms are treated first, regardless of who arrived first.
Triage and admission usually take 15-20 minutes. Treatment begins depending on the seriousness of your condition and how many other patients are in need of emergency care. For example, severe bleeding or a head injury takes priority over a broken arm.
If you think you’ve been overlooked, feel free to ask for an explanation. If you think your condition is getting worse, ask to be checked by a nurse. We’ll update you as often as possible.
We treat, and are equipped to handle all emergency-type conditions. We aren’t equipped to handle surgeries, check-ups and other procedures. They’re best left to Kona Community Hospital’s other departments.
Yes. We treat everyone in need of emergency medical care.
Part of our medical evaluation is gathering information about the patient’s existing medical condition and medical history document. We’ll ask for the following information at check-in:
- Name(s) and specialties of current doctor(s)
- Name(s) and dosage of current medication(s)
- Any drug addictions
- Any recent medical problems or surgeries
- Date of birth
- Health insurance information
- Religious beliefs/preferences
- Living will or advance directives
If the patient is taking any prescription medicines, please bring them.
It’s a good idea to maintain written medical histories of any loved ones, such as an elderly parent, who is more likely to face a medical emergency, you always want to be informed. Keep them updated, and bring them with you.
We recognize virtually all health insurance coverage. But all patients are accepted for care, regardless of their ability to pay. We’ll sort that out after we’re sure the patient is out of danger.
Yes. Get to know the hospitals in your area. What are the best driving routes? What conditions are they known for treating? Also, if you have a loved one, such as an elderly parent, who might be expected to face an emergency, pack an overnight bag with their necessities in it and keep it handy.
If the patient can’t communicate clearly, a family member or friend should hold their paperwork, know their medical history and be ready to provide answers.
Other than that, we direct visitors to the waiting area. We’ll update them on the patient’s condition on a regular basis.